There® Customers Page

We are simplifying the Reliance Mutual business. Part of this includes phasing out the There® brand and website, administering all of our customers’ policies on the same computer system and, in future, writing to you under the Reliance Mutual brand name.

For our There® policyholders, there are no changes to the most important things. Your cover remains in place and the cost of your policy hasn’t changed at all. You will have a new policy number, which we will confirm to you in writing. Electronic versions of your policy documents can be found at the bottom of this page.

Tell Me More

Why are you doing this?

Reliance Mutual is making this change to simplify its business. Part of this includes phasing out the There® brand and website, and putting all of our customers onto the same computer system and under the Reliance Mutual brand name.

So if I’m ill and can’t work or die, will the cover remain the same?

Whatever cover you currently have under your There® policy remains unchanged. Your cover and your premiums are exactly as before.

So what is changing?

Be assured, none of the key things like the cover or cost of your policy are changing. However, there are some restrictions on changes you can make to the policy and how you can make them.

You are no longer able to increase the cover on your policy, extend the term of the cover or take out a new plan. There are some things you were previously able to do online which can now only be done over the phone. These are:

  • Changing your personal details (title, name, address, telephone number and email address)
  • Changing your bank account details
  • Decreasing the amount of cover
  • Reducing the term of the policy

If you do want to make such changes, our There® customers support team is on hand to help you, just call 01892 576000.

You will see the Reliance Mutual logo on all future correspondence.

Will my Direct Debit change?

Your direct debit will continue to be collected and there will be no change to your premiums, but we are changing our bank account, so your premiums go into the main Reliance Mutual account. The direct debit rules require us to write to you to confirm this. There is nothing you’ll need to do when you receive this letter in the next few weeks and your bank statements will continue to show Reliance Mutual, which is the same as before, and your new policy number. We may collect your November premium a few days later than normal while we make this change. If your collection date was 29th, 30th or 31st, then future collections will be on the 1st of the month.

What do I have to do now?

You don’t need to do anything.

If I have questions about this change or about my policy in general, who should I speak to?

We have a dedicated team to deal with our There® customers. You can reach them 9am-5pm Monday to Friday on 01892 576000 or you can email There@RelianceMutual.co.uk

If I have a claim what should I do?

For any claims call 01892 773394 and we will talk you through the next steps.

Policy Documents

For policies purchased after 3 April 2016

For policies purchased on 3 April 2016 or before

If you have any questions, please call our There® customers support team on 01892 576000.
Or email us at There@RelianceMutual.co.uk*

*Note: The team operates from 9am-5pm Monday to Friday